FAQ, troubleshooting, and help for the vet-accurate pet age tracker & memory journal
Have a question, feedback, or need help? We'd love to hear from you.
Open the app, tap the + button on the "My Fur Babies" tab, fill in your pet's details (name, species, birthday or adoption day), and tap Save.
→ Free tier supports up to 2 pets; Pro unlocks unlimited pets across all 9 species (Dog, Cat, Rabbit, Guinea Pig, Hamster, Parrot, Ferret, Reptile, Custom).Free (5 species): Dog (4 sizes), Cat, Rabbit, Guinea Pig, Hamster. Pro (9 species): adds Parrot (3 sizes), Ferret, Reptile, and Custom — where you set your own conversion rate.
→ Based on 6 veterinary authorities: AVMA, AAFP/AAHA, ARBA, ASMVP, AAV, and AFA — not the "multiply by 7" myth. A 2-year-old medium dog ≈ 24 human years.Go to the Moments tab, tap +, and choose "Blank Moment" or "Use Template". Fill in title, body, select your pet, and optionally add mood (6 emoji options), location, and up to 9 photos.
→ 6 built-in templates: Vet Checkup, Vaccination, Training Session, Trip, Daily Routine, and Birthday — each with custom fields.Go to the Wallpaper tab, choose a template (Journey Grid, Reminder Card, Age Card), customize with your pet's photo and color scheme, then tap Save to Album.
→ Renders at 1080×2340 HD resolution. Free: 3 templates. Pro: all 3 templates, no watermarks. Grant photo access when prompted.Long-press your iPhone lock screen → Customize → select the lock screen area → Add Widgets → find "Fur Baby Companion" → choose your widget type → Done.
→ 4 widget types available (all free): Small card, Medium profile, Rectangular summary, and Inline status bar. Refreshes daily at midnight.In the Moments tab (list view), tap the checkmark icon to enter batch selection mode. Select records, then choose Export.
→ 3 export formats (Pro feature): PDF (A4 booklet), Image Collection (social-media-style cards), and JSON (full structured data backup). Share via any app.Retrospect automatically creates weekly, monthly, and yearly recap cards from your Moments — highlighting your most memorable photos, locations, and moods in a beautiful shareable review.
→ Available from Settings → Retrospect. Configure trigger frequency, cover photos, and notification reminders. AI-generated narratives require Pro.Go to the Wallpaper tab and tap the sparkle icon to open the AI Wallpaper generator. Upload a reference photo of your pet, write a creative prompt, and the app uses DALL·E 3 to generate a unique HD wallpaper.
→ Requires your own OpenAI API key (stored securely in Keychain). Free: 1 generation/day. Pro: unlimited generations. All prompts are sent directly to OpenAI; no data is stored on our servers.Open the app, go to Settings (gear icon), and tap Restore Purchases. Make sure you're signed in with the same Apple ID used for the original purchase. Your subscription will be verified and restored automatically.
→ Pro plans: $2.99/month, $9.99/6 months (save 44%), or $39.99 lifetime (one-time). All unlock unlimited pets, species, records, and features.In the app: Settings → Manage Subscriptions → upgrade, downgrade, or cancel. Via iOS: Settings app → tap your name → Subscriptions → Fur Baby Companion.
→ Subscription auto-renews unless canceled 24+ hours before period end. You retain Pro access until the current period expires.Submit refund requests directly to Apple at reportaproblem.apple.com. Sign in with your Apple ID, select "I'd like to request a refund," choose the reason, and follow the steps.
→ Apple reviews and processes all refund requests according to their policies. App developers cannot issue refunds directly for App Store purchases.Yes, fully private and offline-first. All pet data, photos, and moments are stored locally on your iPhone using Apple SwiftData. No account required. No analytics SDKs. No tracking. No server.
→ The only online feature is the optional AI wallpaper generator, which only sends your prompt to your chosen AI provider using your own API key.